Subscription Cancellation Policy 

At ZENDATA Cybersecurity, we deliver enterprise-grade cybersecurity services through our ZEN360 platform and vCISO programs. Our services are structured, intelligence-driven, and tailored to meet the operational and compliance needs of organizations across Europe, the Middle East, Africa, and Asia. 

Cancellation Eligibility

• Subscriptions may be cancelled by the authorized representative of the subscribing organization. 

• Cancellation requests must be submitted in writing to support@zendata.security or through the designated customer portal. 

Notice Period

• For monthly subscriptions, cancellation must be requested at least 7 calendar days before the next billing cycle. 

• For annual or multi-year contracts, cancellation is governed by the terms outlined in the Master Service Agreement (MSA) or Service Order Form (SOF). Early termination may incur a prorated fee or early exit penalty. 

Effect of Cancellation

• Upon cancellation, services will remain active until the end of the current billing period. 

• Access to ZEN360 dashboards, SOC monitoring, threat intelligence feeds, and other managed services will be revoked after the subscription period ends. 

Non-Renewal

• Clients not wishing to renew their subscription must notify ZENDATA 30 days prior to the renewal date for annual contracts. 

Refund Policy 

ZENDATA Cybersecurity provides non-tangible, digital cybersecurity services including 24/7 SOC monitoring, threat intelligence, incident response, and compliance support. Due to the nature of these services, our refund policy is structured to ensure fairness, transparency, and operational integrity. 

General Terms

• All payments are final and non-refundable once the service period has commenced. 

• Refunds are not issued for partial usage, unused time, or dissatisfaction due to misunderstanding of service scope. 

Refund Eligibility

• Refunds may be considered under the following conditions: 

• Duplicate Billing: If a customer is charged more than once for the same service. 

• Service Delivery Failure: If ZENDATA fails to deliver the agreed-upon services as per the signed MSA or SOF, and remediation is not provided within a reasonable timeframe. 

• Billing Errors: If an error occurs due to technical or administrative issues on ZENDATA’s side. 

To request a refund, please contact billing@zendata.security within 14 days of the billing date, including: 

• Company name 

• Invoice number 

• Reason for the refund 

• Supporting documentation (if applicable) 

Non-Refundable Situations

• Change in business strategy or internal IT policy 

• Failure to cancel before the renewal date 

• Services already rendered, including: 

• Threat Intelligence Reports 

• Incident Response hours 

• Phishing Simulations 

• Awareness Trainings 

• Code Reviews or Penetration Testing 

• Any services delivered under customized or bundled packages (e.g., ZEN360 + vCISO) 

Refund Processing

• Approved refunds will be processed within 10–15 business days via Stripe UAE to the original payment method. 

• All refunds are issued in AED (United Arab Emirates Dirham). ZENDATA is not responsible for currency conversion differences or bank charges. 

• ZENDATA Cybersecurity reserves the right to modify this policy at any time. Updates will be published on our website and communicated to active clients. 

Contact

In case of any questions or to obtain complementary information, please contact us at the following email address: info@zendata.security.