These Terms of Service (“Terms”) govern your access to and use of the cybersecurity services, platforms, and websites provided by ZENDATA Cybersecurity, including but not limited to ZEN360, vCISO, Threat Intelligence, and Incident Response services. 

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our services. 

Parties and Scope

These Terms apply between: 

ZENDATA Cybersecurity (ZENDATA CYBER SECURITY CONSULTANCY and its affiliates), hereinafter referred to as “ZENDATA”, “we”, “us”, or “our”; and 

The client organization or user of our services, hereinafter referred to as “Client”, “you”, or “your”. 

These Terms apply to all services provided by ZENDATA, including those governed by a Master Service Agreement (MSA), Service Order Form (SOF), or Statement of Work (SOW). 

Services Provided

ZENDATA offers a comprehensive suite of cybersecurity services, including but not limited to: 

• 24/7 Managed Security Operations Center (SOC) 

• Threat Intelligence and Dark Web Monitoring 

• Incident Response and Forensics 

• Penetration Testing and Vulnerability Management 

• Compliance Support (e.g., GDPR, PDPL, ISO 27001) 

• vCISO Advisory and Strategic Roadmaps 

• Security Awareness Training and Phishing Simulations 

• Mobile Device Management (MDM) and Threat Defense (MTD) 

The specific scope, deliverables, and service levels are defined in the applicable commercial agreement. 

Service Availability and SLAs

• ZENDATA’s SOC operates 24/7/365 with defined response times (e.g., 30 minutes for critical incidents). 

• Scheduled maintenance may result in temporary service interruptions, which will be communicated in advance. 

• ZENDATA is not liable for service disruptions caused by force majeure events, including but not limited to natural disasters, cyberattacks, or regulatory actions. 

Client Responsibilities

You agree to: 

• Provide accurate and complete information necessary for service delivery. 

• Maintain the confidentiality of access credentials to ZENDATA platforms. 

• Cooperate with ZENDATA during onboarding, investigations, and remediation. 

• Ensure that your use of the services complies with applicable laws and regulations. 

• Not use the services for any unlawful, harmful, or malicious activities. 

Data Protection and Confidentiality

• ZENDATA processes personal data on behalf of clients in accordance with our Data Processing Agreement (DPA). 

• All data shared with ZENDATA is treated as confidential and protected using industry-standard security measures. 

• ZENDATA will not access, use, or disclose client data except as necessary to provide the services or as required by law. 

Intellectual Property

• All intellectual property rights in ZENDATA’s tools, platforms, reports, and methodologies remain the exclusive property of ZENDATA. 

• Clients retain ownership of their own data and any intellectual property provided to ZENDATA for processing. 

Subcontractors and Sub-Processors

• ZENDATA may engage qualified subcontractors or sub-processors to support service delivery. 

• All subcontractors are bound by confidentiality and data protection obligations equivalent to those in our DPA. 

• A list of sub-processors is available upon request. 

Fees and Payment Terms

• Fees are defined in the applicable commercial agreement and are payable in AED via Stripe UAE. 

• Invoices are due within 30 days unless otherwise agreed. 

• Late payments may result in service suspension or interest charges. 

Limitation of Liability

To the maximum extent permitted by law: 

• ZENDATA shall not be liable for indirect, incidental, special, or consequential damages, including loss of data, revenue, or business. 

• ZENDATA’s total liability shall not exceed the amount paid by the client for the specific service that caused the damage. 

• This limitation does not apply to liability arising from gross negligence, willful misconduct, or breach of confidentiality. 

Termination

• Either party may terminate the agreement with written notice in accordance with the terms of the MSA or SOF. 

• Upon termination, ZENDATA will return or securely delete all client data, unless retention is required by law. 

• Termination does not relieve the client of any outstanding payment obligations. 

Compliance and Export Control

• Clients must comply with all applicable export control laws and regulations. 

• ZENDATA services may not be used in jurisdictions subject to comprehensive sanctions or embargoes. 

Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates, unless otherwise specified in the MSA. Any disputes shall be resolved in the courts of the UAE. 

Amendments

ZENDATA reserves the right to update these Terms from time to time. Material changes will be communicated via email or posted on our website. Continued use of the services constitutes acceptance of the updated Terms. 

Contact

In case of any questions or to obtain complementary information, please contact us at the following email address: info@zendata.security.